Balham Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Balham Removals provides removals and associated services for residential and commercial customers. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Balham Removals, the provider of removal and associated services.

Customer means the individual, business, organisation or other party that books the services of the Company.

Services means removals, packing, loading, transportation, unloading, storage, waste removal related to removals, and any other services agreed in writing.

Premises means the collection address, delivery address, storage facility, or any other property where the Services are carried out.

Goods means all items, belongings, furniture, equipment and any other property to be moved, packed, transported, stored, or otherwise handled by the Company.

2. Scope of Services

The Company provides domestic and commercial removal services, including packing, loading, transportation, unloading and, where agreed, temporary storage. Services are available for moves within the United Kingdom, including local moves in and around Balham and surrounding areas, as well as longer-distance relocations within the UK.

The Company will carry out the Services with reasonable skill and care, using appropriately trained personnel and suitable vehicles and equipment. The exact scope of each job will be specified in the written quotation or booking confirmation.

3. Quotations and Estimates

All quotations are based on the information provided by the Customer at the time of enquiry. Quotations typically take into account the volume or list of items, access conditions, distance, any packing requirements, any special handling, and any requested additional services.

Quotations are normally provided as fixed prices subject to the accuracy and completeness of the information provided by the Customer. If the information supplied is inaccurate or incomplete, or if conditions on the day differ significantly from those described, the Company reserves the right to amend the price to reflect the actual work required.

Unless otherwise stated, quotations exclude customs duties, parking charges, congestion charges, tolls, storage fees, disposal fees, and any third-party charges. Where these arise, they will be payable by the Customer in addition to the quoted price.

Quotations are valid for a limited period from the date of issue. If the Customer wishes to book after the validity period has expired, a new quotation may be required.

4. Booking Process

A booking is only confirmed once the Customer has accepted the quotation and the Company has acknowledged the booking, which may include issuing a booking confirmation. The Company may also request a deposit to secure the booking date. Until confirmation is issued and any required deposit is received, dates and times are not guaranteed and may be offered to other customers.

When booking, the Customer must provide accurate details of the Premises, including any access restrictions, parking limitations, internal layout issues such as narrow staircases or lifts, and any items requiring special handling, dismantling or reassembly.

The Customer is responsible for obtaining any necessary permits or authorisations for parking, loading and unloading at the Premises unless otherwise agreed in writing.

5. Customer Obligations

The Customer agrees to:

Ensure that the Company has clear, safe and reasonable access to the Premises at the agreed times, including suitable parking and access to entrances.

Prepare all Goods for removal, including proper packing and labelling, unless packing services have been agreed as part of the booking.

Remove or secure any fixtures and fittings not intended to be moved, and clearly identify fragile or high-value items.

Be present or represented at the Premises during collection and delivery to provide instructions and sign any relevant documentation.

Comply with all applicable laws and regulations relating to the Goods and Premises.

6. Payments and Charges

The Customer must pay the charges specified in the quotation or booking confirmation for the agreed Services. The Company may require a deposit to confirm a booking, with the remaining balance payable before or on the day of the move, as specified in the booking confirmation.

Payment methods and payment deadlines will be communicated to the Customer during the booking process. The Company reserves the right to refuse to start or continue work if payment terms have not been met.

Additional charges may apply where:

The work takes longer than anticipated due to circumstances beyond the Companys control, such as delays in gaining access to the Premises or unexpected volume of Goods.

The Customer requests additional services or changes to the agreed Services.

There are unforeseen access difficulties leading to the need for additional staff, equipment or time.

The Company is required to wait, return on another day, or deviate significantly from the agreed schedule.

In the event of late payment, the Company may charge interest on overdue sums at the statutory rate and may suspend or cancel any further Services.

7. Cancellations and Amendments

If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as possible. Cancellation charges may apply, depending on how much notice is given before the scheduled move date.

Where adequate notice is given, the Company may allow cancellation without charge or with a reduced fee. Where short notice is given, particularly within a few days of the scheduled move, the Company may charge a percentage of the agreed fee or the full fee, reflecting the loss of reserved time and resources.

If the Customer wishes to change the date, time, addresses or scope of Services, the Company will use reasonable efforts to accommodate the change but cannot guarantee availability. Changes may result in revised charges and an updated quotation or booking confirmation.

The Company reserves the right to cancel or postpone a booking where circumstances beyond its reasonable control make it impossible or unsafe to proceed, including severe weather, transport disruption, accidents, or where the Premises are unsafe. In such cases, the Company will discuss alternative arrangements with the Customer.

8. Excluded Goods

The Company does not accept responsibility for or carry certain items unless expressly agreed in writing. These include:

Any items that are illegal or prohibited under applicable law.

Explosives, flammable or hazardous materials, compressed gases, chemicals or toxic substances.

Cash, jewellery, precious metals, valuable documents, securities, or items of exceptional value.

Perishable goods, live animals, plants, or items requiring controlled environments.

Where such items are presented for removal without the Companys knowledge, the Company may remove, dispose of or leave these items at the Customers risk and may charge for any associated costs or losses.

9. Packing and Customer Packed Goods

If the Company provides packing services, it will pack Goods using materials it deems suitable and with reasonable care. Certain fragile or high-value items may require specialist packing or crating which may incur additional charges.

Where the Customer packs Goods, the Company is not responsible for damage resulting from inadequate or inappropriate packing. The Customer must ensure that all boxes and containers are suitably strong, properly sealed, and clearly labelled. Overloaded, weak or unsealed boxes may not be loaded or may be carried at the Customers risk.

10. Access, Parking and Property Protection

The Customer is responsible for ensuring suitable parking arrangements at all Premises, including obtaining any required permits. Any fines or penalties incurred as a result of inadequate parking arrangements may be charged to the Customer.

The Company will take reasonable care to avoid damage to property during the provision of Services. However, the Customer should take steps to protect floors, walls, doorways, and other vulnerable surfaces where necessary, or request this as an additional service.

11. Liability and Limitations

The Company will use reasonable skill and care in handling Goods and providing the Services. Liability for loss of or damage to Goods is subject to the limitations set out in this section.

The Company is not liable for:

Loss or damage arising from the Customers failure to fulfil their responsibilities under these Terms and Conditions.

Loss or damage to Goods packed or unpacked by the Customer, unless there is clear evidence of mishandling by the Company.

Loss or damage where Goods are already damaged, defective or inherently fragile.

Loss of or damage to excluded items, including items of exceptional value not declared or accepted in writing by the Company.

Any indirect or consequential loss, including loss of profits, loss of income, loss of use, or emotional distress.

Where the Company is found liable for loss of or damage to Goods, liability may be limited to a reasonable cost of repair or replacement, taking into account the age and condition of the items. Customers are encouraged to arrange appropriate insurance for their Goods to cover the move, particularly for high-value items.

The Company does not exclude or limit liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be excluded or limited.

12. Delays and Force Majeure

The Company will use reasonable efforts to adhere to agreed dates and times but cannot guarantee arrival or completion times, as these may be affected by traffic, weather, access issues or other factors beyond its control.

The Company is not liable for delays or failure to perform its obligations where this results from events or circumstances beyond its reasonable control, including but not limited to severe weather, natural disasters, road closures, accidents, breakdowns where reasonable precautions have been taken, strikes, or acts of authorities.

13. Waste, Recycling and Disposal Regulations

The Company provides limited waste removal and disposal services related to removals, such as the disposal of unwanted furniture, packaging or general household items, where agreed in advance. All waste removal and disposal is carried out in accordance with applicable UK waste and environmental regulations.

The Customer must not present hazardous, clinical or regulated waste to the Company for disposal unless expressly agreed and properly documented. The Company reserves the right to refuse any items that appear unsafe, unlawful, contaminated or beyond the scope of regular removal-related waste.

Where the Company agrees to dispose of items, the Customer confirms they have the authority to request disposal and that the items do not breach any legal restrictions. Charges for waste removal and disposal may be additional to standard removal charges and will be communicated to the Customer.

14. Claims and Complaints

If the Customer believes that Goods have been lost or damaged, or that there is an issue with the Services provided, they should notify the Company as soon as reasonably possible and provide details of the issue, including any supporting evidence.

Claims for loss or damage should be reported promptly after delivery or collection from storage, and in any event within a reasonable period. The Company may inspect the Goods and the Premises and may request photographs, receipts or other documentation to assess the claim.

The Company will investigate complaints and aim to resolve them fairly. Where appropriate, the Company may offer repair, replacement, contribution to repair costs, or a goodwill gesture, without admitting liability.

15. Privacy and Data Protection

The Company collects and processes personal information necessary to provide quotations, manage bookings, carry out Services, handle payments and respond to enquiries. Personal information may include names, addresses, contact details and details of Premises.

The Company will handle personal data in accordance with applicable data protection laws and will take reasonable measures to protect personal information from unauthorised access, loss or misuse. Personal data will not be shared with third parties except where necessary to perform the Services, comply with legal requirements, or with the Customers consent.

16. Subcontracting

The Company may, where necessary, use carefully selected subcontractors or partner companies to carry out some or all of the Services. In such cases, the Company will remain responsible for the overall management of the Services and for ensuring that subcontractors act in accordance with these Terms and Conditions, so far as is reasonably practicable.

17. Termination

The Company may terminate or suspend the provision of Services if the Customer materially breaches these Terms and Conditions, including failure to pay sums due, refusal to provide reasonable access, or asking the Company to carry out unlawful activities.

Upon termination, the Customer remains liable for all charges incurred up to the date of termination, including any reasonable costs arising from the termination.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. No single or partial exercise of any right or remedy shall prevent any further or other exercise of that or any other right or remedy.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any previous agreements or understandings, whether written or oral.

The Customer acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of the Company that is not set out in these Terms and Conditions, the quotation or the booking confirmation.